Frequently Asked Questions
Everything you need to know about shopping with Prang
How do I determine the right size for me?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or checking the 'Fit Notes' on the specific garment.
What is Prang's return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label. Please note that intimate apparel and final sale items are non-returnable.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. We also offer expedited 2-day shipping options at checkout for those who need their fashion fix faster.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How should I care for my Prang garments?
To ensure longevity, we recommend following the care label instructions inside each piece. Most of our delicate fabrics benefit from cold hand washing and air drying to maintain their shape and color vibrancy.
Can I track my order once it has shipped?
Yes. As soon as your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey in real-time.